Terms & Conditions

Welcome to Heebafresh. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General

• These Terms apply to all visitors, users, and customers of our website.

• By placing an order, you confirm that you are at least 18 years old and capable of entering into a legal agreement.

• We reserve the right to update or modify these Terms at any time without prior notice.

• 2. Product Information

  • We offer fresh meat products, subject to availability.

  • Product images displayed on the website are for representation; actual items may vary in size, cut, or appearance.

  • We ensure all meat is sourced, cleaned, and packed hygienically.

  • 3. Pricing & Payments

    • All prices are listed in Indian Rupees (INR).

    • Prices may change without prior notice due to market conditions.

    • Payments are accepted through:

      • Razorpay (UPI, Cards, Net Banking, Wallets)

      • Cash on Delivery (if applicable)

    • If your payment fails but the amount is deducted, Razorpay will process the refund as per their policy.

    • 4. Orders & Acceptance

      • Placing an order does not guarantee acceptance.
        We reserve the right to:

        • Cancel or refuse any order

        • Limit quantities

        • Modify product availability

      • Once your order is confirmed and processed, it cannot be cancelled due to the perishable nature of the products.

      • 5. Delivery Terms

        • Delivery is available in selected areas only.

        • Delivery time is estimated and may vary due to traffic, weather, or operational factors.

        • If the customer is unavailable at the time of delivery, the order may be canceled without refund (for perishable items).

        For full details, check our Shipping Policy.

      • 6. Returns, Refunds & Replacement

        Due to the perishable nature of meat, we only accept refund or replacement requests in valid cases such as:

        • Wrong item delivered

        • Damaged or spoiled product

        • Order charged but not confirmed

        Requests must be raised within 2 hours of delivery with photo/video proof.

        For full details, refer to our Refund & Cancellation Policy.

      • 7. Customer Responsibilities

        Customers must ensure:

        • Accurate delivery address and contact information

        • Timely availability to receive the order

        • Proper handling and refrigeration of meat after delivery

        We are not responsible for spoilage caused due to improper storage.